Life Cycle Maintenance

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LIFECYCLE SOLUTIONS


Program Overview

ETS Maintenance from ETS Services offers a flexible complement to standard maintenance programs that can reduce IT maintenance spending and guarantee those costs will never increase. With our staff of leading technical experts and vast inventory of certified servers, routers, storage, and networking equipment, we keep IT environments operating smoothly long after the manufacturer’s warranty has expired. We also offer fixed pricing for the life of the contract.

Why Choose ETS Maintenance?

A Single Point of Contact
ETS Services reduces confusion with a single point of contact for an entire IT infrastructure. We’ll coordinate with vendors and manufacturers to deliver a solution promptly.

In-depth Expertise
Unlike some technicians who work on equipment every once in a while, our engineering teams spend their days testing and retesting hardware from all major manufacturers.

Unbiased Hardware Support
Our priority is maintaining the IT infrastructure – our team will work with you to provide customers with end of support life (EOSL) and end of life (EOL) recommendations. ETS maintenance provides your customers the ability to maintain their environment at a much lower cost. Maintaining existing equipment allows for your customer to continue to work with you on new solutions.

Standard Support Levels
Our support offerings are configurable to any customer need, and all options include both on-site response and phone support.
• 7x24x365 – 2 or 4 hour response
• 5×24 – 2 or 4 hour response
• Monday – Friday 8am to 5pm – 4-hour response
• Monday – Friday 8am to 5pm – NBD on-site response
• On-site field engineers domestic and international
• Next Business Day parts replacement

ETS Benefits
• Global Support Network
• Single Point of Contact
• Flexible Support Levels
• Fixed Pricing for Life of Contract
• Co-Term Contracts with no penalties